Clients Services Coordinator, Full Time

Clients Services Coordinator, Full Time


Historical Information Gatherers (HIG) seeks a full-time Client Services Coordinator based in our Hopkins, Minnesota office.
HIG provides environmental professionals with data needed to understand past property uses and determine current environmental risk. HIG’s products and services include historical maps, aerial photography, city directory research, title research services, environmental database reports and local property record reviews.

*After initial training, this position can be a work-from-home position for the next few months due to COVID-19. This would require the candidate to have an appropriate home office with high-speed internet service.

Job Description

Client Services Coordinators (CSCs) interact with our clients regarding orders for historical property data and research services. CSCs communicate with our clients, the HIG Production Group, and our data vendors and re-sellers to help the Production Group ensure orders all completed correctly and on time. CSCs communicate with our clients and fellow employees by telephone, video conference and via email; therefore, strong communication skills are a must.

Primary Duties

  • Process incoming and outgoing orders, create invoices for completed orders and set up new client accounts.
  • Order products/services from vendors and subcontractors.
  • Answer client questions regarding orders and provide information about our services to prospective clients.
  • Interact with clients who need custom research and provide clients with quotes.
  • Communicate with Production Group Manager and Researcher to help ensure each order is properly customized and delivered on time.


  • Average 40 hours/week; Monday – Friday / 10:30 am – 6:30 pm (includes 30 minutes of break time)

Required Qualifications

  • Ability and desire to work in a collaborative team environment.
  • Outstanding attention to detail and strong data entry and general computer skills.
  • Customer service experience, including excellent verbal and written English communication skills.
  • Experience using MS Office, Adobe, file sharing systems, and various internet mapping systems.
  • Ability to prioritize and quickly reply to multiple requests for information from clients, co-workers and supervisors each day.

Desired Qualifications

  • Experience using ArcGIS.
  • Experience with MS Access.
  • Degree in GIS, Geography, Environmental Studies or another similar field.
  • Experience conducting or supporting environmental due diligence services.
  • Ability to work from a suitable home office space with a high-speed internet connection.


Salary range $36 – $45K depending on level of experience and desired qualifications. Benefits include Paid Time Off (PTO), paid holidays, retirement plan with employer contribution and health insurance reimbursement plan.

To Apply – Email your résumé and cover letter to HIG is an Equal Opportunity Employer.

Please note – HIG is a Dog Friendly office!

For more information about HIG, please visit

Paid, Full-Time Research/GIS Internships at HIG

Paid, Full-Time Research/GIS Internships at HIG


Historical Information Gatherers (HIG) is looking to fill two, full-time internship positions in our Hopkins, MN office. The selected interns will work within our Production Group to conduct research and create customized files of historical data and imagery for specific locations in the U.S. for delivery to our clients. Candidates must live in the Twin Cities metro area to be considered for this position so that they can work in our Hopkins office during the initial training period. After initial training, working from home is an option if the intern has a suitable home office arrangement with high-speed internet access. After approximately 2 months, Interns who have met or exceeded training, teamwork and production goals may be offered a permanent full-time position with HIG. Please note – HIG is a dog-friendly office!

Job Description – Tasks you may learn to perform during the training period include:

  • Locating data within our internal digital libraries and/or ordering needed data from HIG’s remote researches or suppliers.
  • Using ArcGIS software to produce sets of aerial photography and historical maps.
  • Conducting city directory research and creating a variety of digital deliverables based on the data compiled.

Schedule – Internship schedule is 8 hours day (40 hours week) Monday – Friday. Likely start during training between 8 and 9 am in Hopkins office.

Required Qualifications

  • Ability and desire to work with others in a fast-paced, team environment.
  • Good English communication skills and outstanding attention to detail.
  • Enjoys performing research and takes pride in providing accurate and complete deliverables.
  • Recent college graduates with ArcGIS course-work or at least one year of work-related experience with ArcGIS software.
  • Strong proficiency with Adobe Acrobat and graphics software.
  • Must be reliable, dependable and provide consistent attendance; must have reliable transportation to HIG’s office in Hopkins for training.

Desired Qualifications

  • Familiarity with historical documents including aerial photography, maps, property records and city directories.
  • Recent college graduates with ArcGIS course-work or candidates with one year or more of ArcGIS experience in a professional work setting are preferred.

Compensation – Internship pay rate is $16/hour. Permanent positions typically have a beginning annual salary of $34, 000 -$36,000/year.

To Apply – Email your résumé and cover letter to Applicants demonstrating the required qualifications will receive a timely reply. HIG is an Equal Opportunity Employer.

HIG Hires Director of Business Development

PR News Release

March 17, 2017 / Minneapolis, MN

HISTORICAL INFORMATION GATHERERS (HIG) is proud to announceRich Townsend and welcome Rich Townsend as the company’s Director of Business Development. Rich will be responsible for sales team leadership and driving revenue, and will also contribute to marketing and business strategy. He will focus on building and strengthening HIG relationships in the West Region of the United States.

“I was attracted by HIG’s mission to be the leader in providing top-quality, cost-effective historical property use information and environmental data,” Rich said. “I intend to apply my sales and marketing skills, and knowledge of the environmental consulting field, to build awareness for HIG on a national level, while driving new business across the markets we serve.”

Rich comes to HIG with over 25 years of successful business development and marketing experience in the environmental consulting and engineering fields. Rich holds a BS in Business Administration/Marketing from the Shippensburg University of Pennsylvania.

David Hodnefield, HIG President, states, “We are very excited to welcome Rich to HIG. Rich believes in building long-lasting client relationships and this aligns perfectly with HIG’s client centric focus.”

Based in Colorado, Rich can be reached at /952-807-7874

Historical Information Gatherers delivers historical property information and environmental data used to assess environmental risk on properties nationwide.

Submitted by:
Marla Smith, Marketing Manager at HIG
952-253-2004 /

Historical Information Gatherers
1589 Highway 7
Hopkins, MN 55305