Ordering Historical Maps, Aerials and More
Standard turnaround time for most of our products and services is 1 to 2 business days after the order is received. Orders received after 4 p.m. central time will be dated as received the next business day. Turnaround time for large sites, corridors and multi-site portfolios may differ and will be communicated to you in advance.
Typical Order and Delivery Schedule
Business Day 0 – Your order is received prior to 4 p.m. central time. You will receive an Order Confirmation email.
Business Day 1 or 2 – Email delivery of preliminary database reports will occur (if not already delivered). If your order is complete or substantially complete, an Order Completion email is sent to you that includes a link to your files.
Business Day 2 – Most orders are fully complete and the Order Completion email is sent to you.
Please note that city directory research occasionally may take 3 business days to complete. Other products and services that may take 3 or more business days to deliver are:
- Local property record reviews – Typically 3 to 5 business days. Some city/county department response times may take longer. (Price and turnaround time varies outside the Twin Cities, MN Metro area.)
- Environmental Lien/AUL Title Searches – Typically completed in 3 to 7 business days.
- Chain of Title Reports – Typically completed in 10 to 15 business days. Please note that turnaround times for chain of title research services can be highly variable. Complicated ownership histories, splits in the chain of ownership history and lack of qualified title abstractors in rural areas can cause this timeframe to increase. We will keep you informed when a delay is expected to occur that will prevent prompt delivery of any portion of your order.
Urgent turnaround time
Available for most services and designed to deliver your order by close of the next business day or sooner.
Paying For Your Order
Individuals and companies that have an established credit history with HIG will be invoiced at the time the project is complete. The invoice will be included with your project if files, and if requested, emailed to your firm’s accounting department.
If you or your company is ordering for the first time, HIG will contact you or your accounting department to explain our invoice procedures and payment terms. Pre-payment with a credit card may be required; we accept Visa, Discover or MasterCard. Once credit is established, subsequent orders may be invoiced.
HIG’s Client Services Team
Our Client Services Team is here to help you! We have a passion for doing things right. That includes prompt, courteous service when you contact us with a question or concern. Our Client Services Coordinators, who along with our Leadership Team, are here to ensure that your order goes smoothly and all your questions are answered.